Settings
On the dashboard
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- 1Open findingstileHow many findings are open, and how many nobody owns yet.
- 2Affected userstileThe measured population across open findings.
- 3Cancels at risktileQuality-attributed churn, with the monthly revenue it carries.
- 4Partners needing actiontileScorecards sitting at fix or review.
- 5Needs attentionpanelThe five findings carrying the largest populations, ranked by users.
- 6DiagnosticspanelCharts pinned from Diagnostics — up to five, chosen below.
- 7Source freshnesspanelConnector state and join coverage. Nobody should read a figure without it.
Available
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- Estimated cancelstileModelled cancellations behind the open findings. A projection, not a count.
- Fault domain splitpanelAffected users by who has to fix it — SimpleStream, AWG or our own infra.
- Worst partnerspanelScorecards ranked by cancels at risk, for the partner conversation.
- Past acknowledgement targetpanelFindings raised and not acknowledged inside their severity's window.
Diagnostics charts on the Overview
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Quality
- Video start failure rate against its SLO48 hourly points against the 2% target.
- Exit before video start against its SLO48 hourly points against the 1.5% target.
- Join time p95 against its SLO48 hourly points against the 3500ms target.
- Rebuffer ratio against its SLO48 hourly points against the 1.5% target.
- Average bitrate against its SLO48 hourly points against the 3.5Mbps target.
- DRM failure rate against its SLO48 hourly points against the 0.25% target.
- Rebuffer ratio by platform × edgeWhich platform on which POP is carrying the buffering.
- Join time distributionHow long the tap-to-first-frame tail actually is.
- Error volume, last 24 hoursTop error codes by event count, with their movement.
Correlation
- QoE degradation → engagement drop → cancellationCorrelation chain · r = 0.87.
- Payment failure → suspension → continued play attempts → ticketCorrelation chain · r = 0.94.
- App release → crash rate → churnCorrelation chain · r = 0.79.
- CDN POP degradation → regional QoE → regional cancellationCorrelation chain · r = 0.83.
- Entitlement mismatch: AWG says ACTIVE, client behaves as unentitledCorrelation chain · r = 0.99.
Releases
- Crash-free rate by platform and versionThe release regression grid, inverted so worse reads as more ink.
Funnel
- Conversion by platformActivation through to return, per platform.
Churn
- Retention: exposed to poor QoE vs. cleanWhat a bad first experience costs over 30 days.
- Churn driversWhich experiences carry the cancellations, ranked.
At the limit — unpin one to pin another. The Overview carries at most 4.
Order is the reading order of the Overview. Consecutive tiles share one four-across grid, so moving a tile below a panel takes it out of that grid — which is usually not what you want unless you are building a second row.