28 Aug 14:20 UTC
User 360e91c4b28

Praia Telecom BR · CANCELED

Churn risk100
AUMS UUID
e91c4b28-7d41-4c02-9a18-3b6f0e2d5c81
Plan
Partner bundle · monthly
State
CANCELED on 25 Aug 2026
Activated
96 days ago
Country
BR
Platform
Android TV · Bravia XR-55
OS
Android TV 13
App
3.4.1
Edge
GRU
Lifetime
2,140 min
Sessions 30d
4

Timeline

Newest first. Every event names the system that produced it — no single console could draw the row above or below its own.

7 events

  1. Subscription cancelled

    REDSHFT3d 0h ago

    User-initiated · state ACTIVE → CANCELED · no reason given

    reason given
    none
    crashes in prior 7d
    4
    attributed driver
    Crash during playback

  2. Crash — PlaybackSurface.onSurfaceDestroyed

    FIREBASE4d 0h ago

    4th crash in 6 days · app 3.4.1 · Android TV 13

    signature
    PlaybackSurface.onSurfaceDestroyed
    app version
    3.4.1
    occurrence
    4 of 4
    F-2288open alert

  3. Crash — PlaybackSurface.onSurfaceDestroyed

    FIREBASE6d 0h ago

    3rd crash · 18 minutes into Costa Norte S2E2

    F-2288open alert

  4. Crash — PlaybackSurface.onSurfaceDestroyed

    FIREBASE8d 0h ago

    2nd crash · 6 minutes into Andes S1E3

    F-2288open alert

  5. Crash — PlaybackSurface.onSurfaceDestroyed

    FIREBASE10d 0h ago

    1st crash · 41 minutes into Costa Norte S2E1 · first session on 3.4.1

    app version
    3.4.0 → 3.4.1
    prior crashes
    0 in 90 days
    F-2288open alert

  6. Playback completed — Costa Norte S1E10

    NPAW14d 0h ago

    Watched to 100%, no stalls, app 3.4.0

    rebuffer count
    0
    completion
    100%

  7. Subscription activated

    AWG96d 0h ago

    Entitlement granted via Praia Telecom BR bundle · state PENDING → ACTIVE

Identity spine

§7.2
  • AUMS UUID
    e91c4b28-7d41-4c02-9a18-3b6f0e2d5c81
  • AWG subscription
    sub_5Rt22kJ8mP
  • Firebase user id
    e91c4b28-7d41-4c02-9a18-3b6f0e2d5c81
  • NPAW user id
    e91c4b28-7d41-4c02-9a18-3b6f0e2d5c81
  • Zendesk requester
    — no ticket raised
  • Datadog RUM id
    —

2 of 6 identifiers do not resolve for this user. Anything those systems know about them is absent from the timeline.

What is missing

  • DatadogNo APM or RUM for this user — the connector is not live, so client-side latency is absent from every event above.
  • CloudWatchEdge logs join at request level, so CDN behaviour appears only as the cohort signal on their alerts, never as a row here.