One user, one record

Long-tenured, previously heavy viewer whose experience collapsed four days ago when the GRU edge degraded. Has raised one ticket, still unresolved at 78 hours. Risk score moved from 22 to 84 in a week.

Paying since 18 July and has never watched a single minute. AWG reports ACTIVE; the client rejects the entitlement handshake with MFT-401 on every attempt. Has tried 14 times and never contacted support.

Cancelled three days ago after four crashes in six days, all on the 3.4.1 playback signature. Never raised a ticket. This is the churn the cancellation count records without explaining.