28 Aug 14:20 UTC
User 360a4f7c2e1

Revolut BR · ACTIVE

Churn risk84
AUMS UUID
a4f7c2e1-9b30-4d18-8f42-6c1e0b7a5d94
Plan
Partner bundle · monthly
State
ACTIVE since 26 Jan 2026
Activated
214 days ago
Country
BR
Platform
Android · Moto G84
OS
Android 14
App
3.4.1
Edge
GRU
Lifetime
8,412 min
Sessions 30d
22

Timeline

Newest first. Every event names the system that produced it — no single console could draw the row above or below its own.

10 events

  1. Ticket ZD-48166 — “Buffering — want to cancel”

    ZENDESK1h 2m ago

    Category: playback · Severity: normal · Open, no first response at 62m

    clustered onto
    F-2291
    pushed to provider
    yes · auto
    first response
    pending
    F-2291open alert

  2. Playback abandoned — Costa Norte S2E4

    NPAW1h 14m ago

    Exited after 6 stalls in 4m 12s of watch time

    rebuffer count
    6
    rebuffer ratio
    18.4%
    avg bitrate
    1.1 Mbps
    cdn pop
    GRU

  3. Playback abandoned — Costa Norte S2E4

    NPAW1h 36m ago

    Exited after 4 stalls in 7m 40s of watch time

    rebuffer count
    4
    rebuffer ratio
    12.1%
    join time
    5,840ms
    cdn pop
    GRU

  4. Session started

    FIREBASE1h 44m ago

    Android 14 · Moto G84 · app 3.4.1 · WiFi · São Paulo

    plays attempted
    3
    plays started
    2
    minutes watched
    11.9

  5. Included in alert F-2291

    NPAW3h 42m ago

    Matched cohort: Android 14 · Revolut BR · GRU · app 3.4.1

    F-2291open alert

  6. Playback completed — Rio Sem Volta S1E8

    NPAW1d 0h ago

    Watched to 96% with 2 stalls

    rebuffer count
    2
    completion
    96%
    avg bitrate
    2.4 Mbps

  7. Session started

    FIREBASE4d 0h ago

    Android 14 · Moto G84 · app 3.4.0 · WiFi · São Paulo

    plays attempted
    2
    plays started
    2
    minutes watched
    94.2

  8. Playback completed — Costa Norte S2E1

    NPAW4d 0h ago

    Clean session before the edge degraded — the comparison that matters

    rebuffer count
    0
    join time
    1,840ms
    avg bitrate
    4.2 Mbps
    cdn pop
    GRU

  9. Payment succeeded

    REDSHFT9d 0h ago

    BRL 24.90 · card · vendor AWG-BR

    amount
    BRL 24.90
    state
    ACTIVE → ACTIVE

  10. Subscription activated

    AWG214d 0h ago

    Entitlement granted via Revolut BR bundle · state PENDING → ACTIVE

    channel
    B2B partner
    plan
    Partner bundle · monthly

Identity spine

§7.2
  • AUMS UUID
    a4f7c2e1-9b30-4d18-8f42-6c1e0b7a5d94
  • AWG subscription
    sub_8Kd02mQ4nR
  • Firebase user id
    a4f7c2e1-9b30-4d18-8f42-6c1e0b7a5d94
  • NPAW user id
    a4f7c2e1-9b30-4d18-8f42-6c1e0b7a5d94
  • Zendesk requester
    rq_44120
  • Datadog RUM id
    —

1 of 6 identifiers do not resolve for this user. Anything those systems know about them is absent from the timeline.

What is missing

  • DatadogNo APM or RUM for this user — the connector is not live, so client-side latency is absent from every event above.
  • CloudWatchEdge logs join at request level, so CDN behaviour appears only as the cohort signal on their alerts, never as a row here.