28 Aug 14:20 UTC

Settings

Sources4/7Rules9Baselines9Routing & noise

Routing

  • RT-01Any P1
    Escalates after 15m → Sony ops lead → Head of Digital
    Routes toSimpleStream M&RSony opsManagement
    ViaPageSlackEmailTicket
  • RT-02P2, source in NPAW / Firebase
    Escalates after 60m → Sony ops lead
    Routes toSimpleStream M&RSony ops
    ViaSlackEmailTicket
  • RT-03P2, source in Redshift / AWG
    Escalates after 60m → AWG account manager
    Routes toAWG platformSony ops
    ViaSlackEmailTicket
  • RT-04Any P3 — sub-P1 register
    Routes toSony ops
    ViaDaily digest
  • RT-05Any P4
    Routes toSony ops
    ViaWeekly digest
  • RT-06Connector or join-coverage failure
    Escalates after 240m → Adroit delivery lead
    Routes toAdroit data engineering
    ViaSlackEmail

Noise controls

  • Deduplication window30 min

    Identical metric × cohort collapses into one alert

  • Flap suppression3 crossings / 1h

    A metric crossing back and forth is held, not re-fired

  • GroupingBy cohort root

    Child cohorts attach to the parent alert rather than paging separately

  • Maintenance windows2 active

    Datadog onboarding · NPAW feed backfill

  • Management routing delayP1 only, after 15 min

    Management is not paged for anything ops can hold

  • SnoozePer rule × cohort

    Max 7 days, then it returns automatically