Diagnostics
Pick a metric
Crash-free session rateSimpleStream
Sessions ending without a fatal crash. The single most standard app-quality metric there is.Playback start failure rateSimpleStream
User pressed play and the video never started. Directly attributable to the app and player integration.Time to first frame, p95SimpleStream
Tap to first rendered frame. Slow start is the strongest single predictor of abandonment.Rebuffer ratioShared
Buffering time ÷ watch time. Only becomes an argument once it is sliced by platform on a shared CDN.Exit before video startSimpleStream
Started loading, gave up before the first frame. The frustration metric.CDN cache hit ratioSony infra
Falling hit ratio means more origin fetches, which means buffering. Sony's own metric to answer for.Crash-free session rate by platform · app 3.4.1
- iOS98.95%
- Android98.65%
- Web98.89%
- Android TV98.37%
- tvOSunmeasured—
- Tizenunmeasured—
Rebuffer ratio by platform × edge
| Platform | GRU | QRO | BOG | EZE | SCL | LIM |
|---|---|---|---|---|---|---|
| iOS | 5.72% | 2.96% | 3.08% | 3.78% | 2.84% | 3.72% |
| Android | 6.32% | 3.38% | 3.56% | 4.00% | 3.82% | 4.80% |
| Web | 5.68% | 2.52% | 2.84% | 3.82% | 3.08% | 4.00% |
| Android TV | 6.34% | 3.34% | 3.64% | 4.42% | 3.58% | 4.68% |
| tvOS | ||||||
| Tizen |
Join time distribution
p95 4.18s
0.0%< 1s
0.0%1–2s
0.0%2–3s
24.2%3–4s
18.8%4–6s
8.4%6–10s
3.8%> 10s
Error volume, last 24 hours
- PLR-2004
Android 14 · Revolut BR
24.8k+61.4% - NET-TIMEOUT
Android · GRU edge
18.4k+44.2% - CDN-503
All platforms · GRU edge
6.5k+128.6% - DRM-9010
Android 13 · Altiplano PE
2.8k+18.4% - MFT-401
Nexo Bank MX · status ACTIVE
851+7490.0% - PLR-1120
tvOS · Praia Telecom BR
355−12.1%