28 Aug 14:20 UTC

Diagnostics

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Metric browserCDN correlationVersion comparisonFunnelChurn impact
Showing Sur Digital CL only — readings below are that tenant's sessions, not the whole portfolio

Pick a metric

Crash-free session rateSimpleStream
Sessions ending without a fatal crash. The single most standard app-quality metric there is.
Playback start failure rateSimpleStream
User pressed play and the video never started. Directly attributable to the app and player integration.
Time to first frame, p95SimpleStream
Tap to first rendered frame. Slow start is the strongest single predictor of abandonment.
Rebuffer ratioShared
Buffering time ÷ watch time. Only becomes an argument once it is sliced by platform on a shared CDN.
Exit before video startSimpleStream
Started loading, gave up before the first frame. The frustration metric.
CDN cache hit ratioSony infra
Falling hit ratio means more origin fetches, which means buffering. Sony's own metric to answer for.

CDN cache hit ratio by platform · app 3.4.1

  • iOS
    1.1%
  • Android
    1.7%
  • Web
    1.3%
  • Android TV
    1.8%
  • tvOSunmeasured
    —
  • Tizenunmeasured
    —

Rebuffer ratio by platform × edge

PlatformGRUQROBOGEZESCLLIM
iOS
2.37%
1.23%
1.28%
1.57%
1.18%
1.54%
Android
2.62%
1.40%
1.47%
1.66%
1.58%
1.99%
Web
2.35%
1.04%
1.18%
1.58%
1.28%
1.66%
Android TV
2.63%
1.38%
1.51%
1.83%
1.48%
1.94%
tvOS
Tizen

Join time distribution

p95 4.18s
21.6%
< 1s
36.6%
1–2s
26.7%
2–3s
10.0%
3–4s
7.8%
4–6s
3.5%
6–10s
1.6%
> 10s

Error volume, last 24 hours

  • PLR-2004

    Android 14 · Revolut BR

    5.9k+61.4%
  • NET-TIMEOUT

    Android · GRU edge

    4.3k+44.2%
  • CDN-503

    All platforms · GRU edge

    1.5k+128.6%
  • DRM-9010

    Android 13 · Altiplano PE

    671+18.4%
  • MFT-401

    Nexo Bank MX · status ACTIVE

    201+7490.0%
  • PLR-1120

    tvOS · Praia Telecom BR

    84−12.1%